As a technician, Mark Garrow, transit/garage manager for the City of Bettendorf, Iowa, appreciated learning about and adapting to new technology. As the years went by and he accrued experience, he felt he could make a bigger impact from a management standpoint. With this exciting and challenging endeavor came many lessons he feels will be of use to others breaking into higher levels of government service.

  1. Put yourself in an employee’s shoes.

Think back to when you were being managed by someone: what helped you grow, and what made life harder…

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